Refund policy
This store ("Patrick O'Sullivan") is operated by Dunkerron LLC ("we," "us," "our"). This policy explains when and how refunds are available on our books and digital products. It works together with our Terms of Service.
Summary: all sales are final
Because our books are either made to order or delivered digitally, all sales are final and we do not accept returns or offer refunds as a matter of right. The limited exceptions are set out below:
- damaged, misprinted, or incorrect print books;
- rights that you have under the law of your own country that cannot be waived (see EU/UK customers).
Nothing in this policy is intended to limit any statutory rights you may have that cannot be excluded under applicable law.
Digital items (ebooks and audiobooks)
When you buy a digital item, you'll receive an automated email with a download link. The link is available for 13 days. Please download and save your file within that window; after it expires we may not be able to restore access.
Digital purchases are final and non-refundable once the download link has been delivered, because the content cannot be returned once it has been made available to you.
Print books
Our print books are printed on demand — each copy is manufactured after you order it. For that reason print books cannot be returned or exchanged for reasons of preference (for example, you changed your mind, ordered the wrong title, or no longer want the book).
Damaged, defective, or incorrect print items
Please check your order when it arrives. If a print book arrives damaged, misprinted, or you received the wrong title, contact us at shop@dunkerron.com within 30 days of delivery with your order number and a photo of the item. We'll make it right — normally by sending a corrected copy at no cost to you.
You do not need to ship the faulty book back to us unless we specifically ask you to.
Order cancellations
Because orders are sent to our print and fulfillment partner shortly after they're placed, orders cannot be cancelled or changed once submitted. Please review your order carefully before completing checkout.
EU/UK customers — your statutory cancellation right
If you are a consumer in the European Union or United Kingdom, you have a legal right to cancel certain purchases within 14 days, and this policy does not take that right away where it applies.
- Print books: You may cancel within 14 days of receiving your order and return the book in its original condition for a refund. You are responsible for the cost of return shipping unless the item was damaged, misprinted, or incorrect. To start a cancellation, email shop@dunkerron.com.
- Digital items (ebooks and audiobooks): At checkout you consent to your download being made available immediately and acknowledge that, by doing so, you lose the 14-day right to cancel once the download link has been delivered. If you did not give this consent, the standard 14-day right applies.
This section applies in addition to, and prevails over, the "all sales are final" default wherever local law requires.
How refunds are issued
Where a refund is due under this policy, we'll notify you once we've reviewed your request and let you know whether it's approved. If approved, the refund is made to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.
If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at shop@dunkerron.com.
Goodwill
Even where a purchase is final under this policy, we may choose to offer a refund or replacement at our discretion. Doing so in one case does not create an obligation to do so in any other.
Contact
Questions about this policy? Email us at shop@dunkerron.com.
Dunkerron LLC · shop@dunkerron.com
P.O. Box 501180, Marathon, FL 33050-1180