Shipping policy
This store ("Patrick O'Sullivan") is operated by Dunkerron LLC. This policy explains how our digital and print books reach you.
Digital books (ebooks and audiobooks)
There is no shipping on digital items — nothing physical is mailed. After your order is confirmed, you'll receive an email containing a secure download link, delivered through our fulfillment partner, BookFunnel. In most cases this email arrives within a few minutes.
The download link is available for 13 days, and you can download your file to your device or reading app during that time. If your email doesn't arrive, please check your spam or promotions folder first, and add our address to your contacts. If you still can't find it, contact us at shop@dunkerron.com and we'll help.
Print books
Our print books are printed on demand — each copy is manufactured after you order it, through our print partner, BookVault. Because there's no pre-printed stock sitting in a warehouse, every print order goes through two stages:
- Production — your book is printed and prepared. This typically takes a few business days.
- Transit — once printed, your book is handed to the carrier and shipped to you. Transit time depends on your location and the shipping method available at checkout.
Please allow for both stages when estimating when your book will arrive. A print order will take longer to reach you than an item shipped from existing stock.
Where your book is printed
To get your book to you faster and reduce shipping distances, print orders are produced at the facility nearest you where possible — currently the United States, the United Kingdom, and select other regions — and shipped to you from there. Where a local facility isn't available for a particular title or destination, your book is printed and shipped from the United Kingdom. This means delivery times can vary depending on where you are and where your book is printed.
Delivery estimates, customs, and delays
All delivery times are estimates, not guarantees. We're not responsible for delays caused by carriers, customs processing, weather, or other events outside our control. For international orders, any customs duties, import taxes, or fees charged by your country are your responsibility and are not included in the price you pay us.
Problems with your order
Please check your order when it arrives. If your print book arrives damaged, misprinted, or you received the wrong title, contact us at shop@dunkerron.com within 30 days of delivery with your order number and a photo, and we'll make it right — see our Refund & Returns Policy [LINK] for details. You don't need to ship a faulty book back to us unless we ask.
If your order hasn't arrived within a reasonable time after the estimated window, get in touch and we'll look into it with our print and shipping partners.
Contact
Questions about shipping or delivery? Email us at shop@dunkerron.com.
Dunkerron LLC · shop@dunkerron.com
P.O. Box 501180, Marathon, FL 33050-1180